Neonix support
Help with your motion project
Neonix turns HTML and CSS authoring into structured motion projects. Contact us when you need help creating, compiling, previewing, or exporting a project.
Contact support
Email us at support@neonix.video. Include the project ID, the endpoint or workflow involved, and any relevant error message. Please do not include passwords, access tokens, or other secrets.
What we can help with
- HTML/CSS authoring and supported tags or CSS values
- HTML to Neonix JSON V2 compilation diagnostics
- MCP connection, authentication, and project tools
- Media assets, previews, and video export jobs
For information about how Neonix handles data, read our Privacy Policy. For service terms, read our Terms of Service.